Aviva Contact Information
General Inquiries
Need to get in contact with Aviva insurance with questions or concerns about your Aviva auto insurance? Here’s how to reach them.
Web address
www.aviva.ca
Markham office
10 Aviva Way, Suite 100
Markham, ON L6G 0G1
Toll free phone: 1-800-387-4518
Toronto office
First Canadian Place
100 King Street W, 48th and 49th Floors
Toronto, ON M5X 1C7
Toll free phone: 1-800-387-4518
Aviva Insurance also has several branch offices located across the country. More information on these can be found on the Aviva Insurance website.
Claims
Aviva auto insurance claims can be filed 24 hours a day, seven days a week, online or over the phone.
Claims toll free phone
1-866-692-8482 or 1-866-MY-AVIVA
Claims web address
https://www.aviva.ca/en/claim/make-a-claim/
RBC Insurance customers can submit auto or property claims online or phone by calling 1-800-769-2526.
Aviva Lifestyle customers (recreational and specialty vehicles including collector cars, motorcycles and RVs) can submit claims by phone at 1-888-384-4545.
Complaints
Clients with Aviva insurance complaints can follow the process established by the company to resolve issues. The first step is for you to contact your broker or whomever is closest to the source of the issue, such as a claims adjuster.
If this doesn’t work, escalate the issue to a manager by contacting Aviva Insurance directly or ask your agent or broker to bring the issue to their Aviva contact.
At this point, if the issue still isn’t satisfactorily resolved you can contact Aviva’s ombudsman office for an impartial, independent review of your complaint.
Ombudsman office
10 Aviva Way, Suite 100
Markham, Ontario, L6G 0G1
Toll free phone: 1-877-689-3634
If contacting Aviva Insurance’s ombudsman still doesn’t result in a satisfactory resolution, Aviva insurance customers can contact the General Insurance OmbudService (GIO), an independent dispute resolution service with their concerns.
GIO contact
Web address
www.giocanada.org
Mailing address
General Insurance OmbudService
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Phone, fax, email
Phone: 1-877-225-0446
Fax: 416-299-4261
Email: info@giocanada.org
