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Aviva Car Insurance

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About Aviva Canada

Aviva Canada offers auto, business, home and lifestyle insurance for customers coast-to-coast. Nearly three million customers use Aviva insurance products in Canada.

Aviva Canada is a subsidiary of United Kingdom-headquartered Aviva plc, which traces its roots back to 1696 and a London insurer then-known as Hand in Hand.

Aviva's Canadian origins date back to the early 19th century. After growing through a variety of mergers and acquisitions, in May 2003 what was then known as CGU Insurance Company of Canada became Aviva Insurance Company of Canada.

Aviva Insurance is a property & casualty (P&C) insurer offering a wide variety of policies for customers including:

Vehicle

  • Automobile
  • ATV and snowmobile
  • Boat
  • Collector car
  • Motorcycle
  • Rideshare
  • RV

Property

  • Condo
  • Cottage
  • High value home
  • House
  • Manufactured home
  • Tenant

Business

  • Commercial auto
  • Contract and commercial surety
  • Property and liability
  • Residential surety

Read on to learn more about what Aviva auto insurance can offer you and use our online tool to compare Aviva insurance quotes and quotes from 50+ Canadian car insurance providers.

Leading Canadian insurance

Aviva Canada Inc. has been insuring Canadians for more than 100 years and is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile and business insurance and premier claims across the country.

Aviva’s home offices are located in the United Kingdom, and their family of companies include Aviva Insurance Company of Canada, Aviva Pilot (formerly Pilot Insurance Company), Aviva Elite (formerly Elite Insurance Company), Aviva Traders (formerly Traders General Insurance Company, Aviva Scottish & York (formerly Scottish & York Insurance Company) and S&Y Insurance Company.

Aviva car insurance coverages and discounts

Aviva's standard car insurance coverage offers piece of mind and protection in case of an auto accident. It covers death, injury or property damage to others as well as the costs associated with your healthcare and loss of income.

Aviva Canada also offers a variety of optional car insurance coverage including:

  • Accident rating waiver
  • Collision protection
  • Comprehensive coverage
  • Conviction protector
  • Disappearing deductible
  • Ridesharing
  • Transportation replacement coverage

Eligible customers can save on their Aviva insurance quotes by taking advantages of car insurance discounts for:

  • Being retired
  • Bundling auto and home insurance policies
  • Insuring multiple vehicles with Aviva
  • Keeping a clean driving record free of convictions and claims

Ask your broker or Aviva insurance representative for more details on optional coverage and Aviva insurance discounts.

Aviva General Insurance Company and Aviva Insurance Company of Canada

Aviva General Insurance Company and Aviva Insurance Company of Canada are divisions of Aviva Canada offering insurance products and services to Canadians.

According to the Financial Services Regulatory Authority (FSRA) of Ontario, Aviva General Insurance Company’s 2020 private passenger automobile direct written premium market share is 3.6169%.

The FSRA also reports the most recent rate changes for Aviva General Insurance Company. They are as follows:

  • -0.07% approved rate change (Effective Sep. 1, 2022)
  • -0.02% approved rate change (Effective Jul. 1, 2022)
  • 0.20% approved rate change (Effective Jan. 1, 2022)

According to the Financial Services Regulatory Authority (FSRA) of Ontario, Aviva Insurance Company of Canada’s 2020 private passenger automobile direct written premium market share is 5.2874%.

The FSRA also reports the most recent rate changes for Aviva Insurance Company of Canada. They are as follows:

  • -0.01% approved rate change (Effective Sep. 1, 2022)
  • -0.76% approved rate change (Effective Feb. 15, 2022)
  • 0.00% approved rate change (Effective Nov. 10, 2021)

Traders General Insurance Company

Aviva Traders, or the Traders General Insurance Company, focuses on offering group insurance benefits to Canadian businesses and organizations. Its main products are home and auto insurance and Aviva Traders also offers extended group protection.

According to the Financial Services Regulatory Authority (FSRA) of Ontario, Aviva Traders's 2020 private passenger automobile direct written premium market share is 1.5475%.

The FSRA also reports the most recent rate changes for Aviva Traders. They are as follows:

  • -0.34% approved rate change (Effective Sep. 1, 2022)
  • -0.67% approved rate change (Effective Feb. 15, 2022)
  • 0.00% approved rate change (Effective Nov. 10, 2021)

Scottish & York Insurance Co. Limited

The Scottish & York Insurance Company changed its brand name to Aviva Scottish & York in April 2008.

Aviva Scottish & York works with broker partners across Canada to deliver specialty insurance products as well as traditional auto and home insurance.

In Newfoundland and Labrador, Aviva Scottish & York conducts business under the brand S&Y Insurance.

According to the Financial Services Regulatory Authority (FSRA) of Ontario, Aviva Scottish & York's 2020 private passenger automobile direct written premium market share is 1.1030%. (This figure is 0.2436% for S&Y Insurance.)

The FSRA also reports the most recent rate increases for Aviva Scottish & York Insurance. They are as follows:

  • -0.37% approved rate change (Effective Sep. 1, 2022)
  • -0.68% approved rate change (Effective Feb. 15, 2022)
  • 0.00% approved rate change (Effective Nov. 10, 2021)

For S&Y Insurance the most recent rate increases are as follows:

  • -0.06% approved rate change (Effective Feb. 1, 2022)
  • 6.31% approved rate change (Effective May 1, 2020)
  • 9.48% approved rate change (Effective Mar. 20, 2019)

Aviva Pilot

Aviva Pilot offers auto and property insurance products and services exclusively in Ontario. Originally named Pilot Insurance Company, the brand name changed to Aviva Pilot in April 2008.

Aviva Elite

Aviva Elite (also known as Elite Insurance Company) is Canada’s largest insurer of leisure and lifestyle products and services. It specializes in recreational vehicle coverage. Insurance products include the following:

  • Antique, classic, and custom cars
  • Boats and watercrafts including antique and classic boats, cruisers, power boats and sailboats
  • Horses and hobby farms
  • Recreational vehicles including fifth wheels, holiday trailers, mobile homes and park trailers

Aviva Contact Information

General Inquiries

Need to get in contact with Aviva insurance with questions or concerns about your Aviva auto insurance? Here’s how to reach them.

Web address

www.aviva.ca

Markham office

10 Aviva Way, Suite 100

Markham, ON L6G 0G1

Toll free phone: 1-800-387-4518

Toronto office

First Canadian Place

100 King Street W, 48th and 49th Floors

Toronto, ON M5X 1C7

Toll free phone: 1-800-387-4518

Aviva Insurance also has several branch offices located across the country. More information on these can be found on the Aviva Insurance website.

Claims

Aviva auto insurance claims can be filed 24 hours a day, seven days a week, online or over the phone.

Claims toll free phone

1-866-692-8482 or 1-866-MY-AVIVA

Claims web address

https://www.aviva.ca/en/claim/make-a-claim/

RBC Insurance customers can submit auto or property claims online or phone by calling 1-800-769-2526.

Aviva Lifestyle customers (recreational and specialty vehicles including collector cars, motorcycles and RVs) can submit claims by phone at 1-888-384-4545.

Complaints

Clients with Aviva insurance complaints can follow the process established by the company to resolve issues. The first step is for you to contact your broker or whomever is closest to the source of the issue, such as a claims adjuster.

If this doesn’t work, escalate the issue to a manager by contacting Aviva Insurance directly or ask your agent or broker to bring the issue to their Aviva contact.

At this point, if the issue still isn’t satisfactorily resolved you can contact Aviva’s ombudsman office for an impartial, independent review of your complaint.

Ombudsman office

10 Aviva Way, Suite 100

Markham, Ontario, L6G 0G1

Toll free phone: 1-877-689-3634

If contacting Aviva Insurance’s ombudsman still doesn’t result in a satisfactory resolution, Aviva insurance customers can contact the General Insurance OmbudService (GIO), an independent dispute resolution service with their concerns.

GIO contact

Web address

www.giocanada.org

Mailing address

General Insurance OmbudService

4711 Yonge Street, 10th Floor

Toronto, ON M2N 6K8

Phone, fax, email

Phone: 1-877-225-0446

Fax: 416-299-4261

Email: info@giocanada.org

Frequently asked questions about Aviva

Is Aviva owned by RBC?

No, Aviva Canada is owned by Aviva plc. In 2016, RBC (Royal Bank of Canada) sold RBC General Insurance Company, an auto and home insurance division, to Aviva Canada.

Along with this deal, RBC Insurance also signed a 15-year strategic agreement to market and sell a complete range of P&C insurance products from Aviva Canada. Those products continue to be sold under the RBC Insurance brand.

Does RATESDOTCA provide Aviva auto insurance rates?

Yes, RATESDOTCA provides quotes for Aviva insurance quotes as well as quotes for 50-plus Canadian insurance companies. Shopping around can help you get the best deal on car insurance.

Which companies does Aviva own?

Aviva insurance products and services are available through the following insurance companies owned by Aviva Canada:

  • Aviva General Insurance Company
  • Aviva Insurance Company of Canada
  • Elite Insurance Company
  • Pilot Insurance Company
  • S&Y Insurance Company
  • Scottish & York Insurance Co. Limited
  • Traders General Insurance Company

Aviva Canada also offers auto, business and home insurance as well as insurance-related products through its independent network of thousands of brokers and through two Aviva-owned insurance intermediaries:

  • Les Services D'Agence Aviva Inc. / Aviva Agency Services Inc.
  • OIS Ontario Insurance Service Limited

Who owns Aviva insurance Canada?

Aviva Canada is owned by United Kingdom-based Aviva, plc, an insurance and investment services company with roots dating to the 1600s. Aviva's general insurance operations in Canada, where it holds approximately 8% market share, are one of the parent company's core businesses.

How do I check my Aviva policy status?

Aviva insurance customers who have purchased policies directly from the company can check their policy status online using their MyAviva account. This option isn't available for Aviva insurance customers who purchase through brokers. Customers can also fill out a contact form on the Aviva website to request a call. They can also call at 1-855-788-9090 between 8 a.m. and 8 p.m. EST.

Does Aviva cover rideshare services in Ontario?

Lyft drivers in Ontario are covered under the company's commercial insurance policy with Aviva. This covers you any time you're available to take customers, up until they exit your vehicle. Learn more at the Aviva website.

In other cases, standard Aviva automobile insurance policies don't cover rideshare services. For customers planning to drive their own vehicle for a ride-share service like Lyft or Uber, Aviva offers an add-on which covers you and your passengers under your personal auto insurance policy. Speak with your insurance broker before driving for a ridesharing service.

Can I pay my Aviva insurance online?

Yes, as long as your Aviva auto or home policy was purchased through a broker. You will need the 13-digit account number shown on your invoice in order to pay online with a credit card. To pay online visit:

https://www.aviva.ca/en/payment-broker/

Policies purchased through Aviva Agency can’t currently be paid online.

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