We are committed to providing accessible customer service, including to those with disabilities.
We will ensure that our staff are trained and familiar with various assistive devices we have on our website or which we provide that may be used by customers with disabilities while accessing our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
In the event of a planned or unexpected disruption to services for customers with disabilities, Rates.ca will notify customers promptly. This clearly posted notice will include information about the reason for disruption, its anticipated length of time, and a description of alternative services, if available.
Notices will be made publicly available at any public entrances to the premises, the Rates.ca website, and any outgoing telephone messages.
Rates.ca will provide accessible customer service training to employees, volunteers, and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices, and procedures related to the provision of our services.
Training will be provided on an ongoing basis in connection with changes to this document and will be provided to appropriate staff and contract workers as soon as practicable after he or she is assigned the applicable duties.
Customers who wish to provide feedback on the way Rates.ca provides services to people with disabilities can provide feedback by phone or email.
Customers can expect to hear back in 2 business days.
Any policy, practice or procedure of Rates.ca that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.