Chieftain Car Insurance

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Written by Alexandra Bosanac

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About Chieftain Canada

Established in 1999, Chieftain Insurance is a division of Travelers Canada. It offers a simplified suite of auto and home insurance solutions to Ontario residents.

In 2013, New York-headquartered The Travelers Companies, Inc. acquired Chieftain's parent, The Dominion of Canada General Insurance Company. This brought Chieftain under the umbrella of a global brand with roots dating to 1864 and offered Travelers the chance to improve its Canadian market share and scale. Today the following licensed insurers from Travelers Canada:

  • The Dominion of Canada General Insurance Company
  • St. Paul Fire and Marine Insurance Company
  • Travelers Insurance Company of Canada

Travelers Canada has approximately 1,400 employees across the country.

Recently, Chieftain policies have begun to be marketed under the Travelers Essential brand name.

Chieftain Insurance is a property & casualty (P&C) insurance brand offering a limited line of standard insurance policies, including:

  • Auto
  • Condo
  • Home
  • Tenant

Customers who need additional protection can choose from the full range of insurance products from Chieftain's parent company, Travelers Canada. Chieftain Insurance quotes are available for home, car, condo and tenant insurance through a network of licensed insurance brokers across Ontario.

Chieftain policies differ from others offered by Travelers Canada as they are based on a standard insurance package and are rated monthly. This means good, consistent driving habits can help lower your rate.

According to the Financial Services Regulatory Authority (FSRA) of Ontario, The Dominion of Canada General Insurance Company, which issues Chieftain policies, has a 2020 private passenger automobile direct written premium market share of 3.1878%.

The FSRA also reports the most recent rate changes for The Dominion of Canada General Insurance Company. They are as follows:

  • -0.02% approved rate change (Effective Jul. 17, 2022)
  • 0.00% approved rate change (Effective Apr. 1, 2021)
  • 0.00% approved rate change (Effective Oct. 21, 2020)

Read on to learn more about what Chieftain auto insurance can offer you. Use our online tool to compare Chieftain auto insurance quotes and quotes from 50+ Canadian car insurance providers.

Chieftain benefits

Chieftain Insurance offers Ontario residents simplified insurance products for their home, condo, auto, and tenant needs.

Some benefits of a Chieftain policy include:

  • Continuous coverage: Because your Chieftain policy doesn’t expire unless you cancel it, you don’t need to worry about forgetting to renew.
  • Customize with Travelers: Customers who need additional auto and home insurance beyond their Chieftain policy can purchase them from their parent company, Travelers insurance. This allows Chieftain insurance clients to customize their Chieftain policy to meet their unique needs.
  • High liability limits: Ensure your assets are protected with a high-liability Chieftain policy. Chieftain’s insurance policies include $2 million in liability coverage as standard, offering clients additional peace of mind.
  • Pay easily: Payments can be made by credit card and online or telephone bank payments.
  • Rated monthly: Good driving habits can help you save under a monthly rated policy by offering lower future monthly payments. Your rates will always be based on your most up-to-date driving record.

Chieftain car insurance coverages and discounts

Subject to certain limits, private passenger automobile policies from Chieftain auto insurance include the following coverage:

  • $2 million liability
  • Accident benefits (Includes higher limit medical, rehabilitation and attendant care coverages)
  • All perils ($1,000 deductible for damage to your automobile)
  • Direct compensation − property damage ($0 deductible)
  • Family protection coverage
  • Loss of use and liability for damage to non-owned vehicles
  • Uninsured automobile
  • Waiver of depreciation

Home policies from Chieftain insurance include the following coverage:

  • $2 million liability
  • "New for Old" replacement (Even if a damaged, lost or stolen item is old, it will be replaced with a similar, new item.)
  • Protection for food in freezers, mass evacuation and sewer backup
  • Unlimited computer, fine art and silverware coverage

Ask your Chieftain insurance broker for more details on Chieftain auto and home policies.


Chieftain Insurance policies are considered discounted insurance packages by Travelers Canada. But further discounts may still apply to eligible customers. Travelers Canada offers discounts for:

  • Being retired
  • Completing a driver training course
  • Insuring both your car and home with Travelers Canada
  • Insuring multiple vehicles with Travelers Canada
  • Possessing a clean driving record (Conviction-free for three years and at-fault accident-free for six years.)
  • Students away from home with limited access to insured vehicles during their study period

Though Travelers Canada offers a smartphone app-based discount program called IntelliDrive, this isn't available for Chieftain policies.

Chieftain Contact Information

General Inquiries

Need to connect with Travelers Canada about your Chieftain insurance policy? Clients can contact the Travelers Canada customer service team Monday to Friday from 7:30 a.m. to 7:00 p.m. EST.

Local phone: 905-825-6422

Toll free phone: 1-800-268-4543

Email: CustomerServiceCDN@travelers.com

Head Office

165 University Avenue

Toronto, ON M5H 3B9

Local phone: 416-362-7231

Toll free phone: 1-800-268-8447

Oakville office

1275 North Service Road West

Oakville, ON L6M 3M3

Local phone: 905-825-6400

Toll free phone: 1-800-268-5371


Filing Chieftain insurance claims is simple. To report an auto or home insurance claim to Travelers Canada contact its 24-hour, seven-day-a-week emergency claim assistance line at 1-800-661-5522.


If you have Chieftain insurance complaints, you can follow the complaint process set out by Travelers Canada. Begin by contacting your Chieftain insurance broker to try and resolve the problem. If this isn’t effective, Chieftain insurance customers can escalate the issue to management by contacting Travelers Canada directly.

If this additional step doesn’t bring a satisfactory resolution, contact the Travelers Canada Complaints Liaison Officer, also known as the Ombudsman.

Mailing address

Complaints Liaison Officer/Ombudsman

Travelers Canada

165 University Avenue

Toronto, Ontario M5H 3B9

Phone, fax, email

Local phone: 416-947-2510

Toll free phone: 1-844-958-0541

Local fax: 416.366.6229

Toll free fax: 1.800.470.8381

Email: ombudsman@travelers.com

If Travelers’s final ombudsman response isn’t satisfactory, Chieftain clients can escalate concerns to an independent dispute resolution service like the General Insurance OmbudService.

GIO contact

Web address


Mailing address

General Insurance OmbudService

4711 Yonge Street, 10th Floor

Toronto, ON M2N 6K8

Phone, fax, email

Phone: 1-877-225-0446

Fax: 416-299-4261

Email: info@giocanada.org

Frequently asked questions about Chieftain Insurance

Does RATESDOTCA provide Chieftain auto insurance rates?

Yes, RATESDOTCA provides Chieftain insurance quotes as well as quotes for more than 50 Canadian insurance companies. Insurance premiums can vary widely among companies, even for the same type of vehicle and similar driving history. That’s why shopping around can help you get the best deal on Canadian car insurance.

Who owns Chieftain insurance Canada?

Chieftain Insurance has been part of Travelers Canada since 2013. That year The Travelers Companies, Inc. purchased Chieftain’s parent, The Dominion of Canada General Insurance Company. The other companies that make up Travelers Canada are the St. Paul Fire and Marine Insurance Company and Travelers Insurance Company of Canada.

Did Chieftain Insurance change its name?

Recently Chieftain auto, condo, home and tenant policies have been marketed under the Travelers Essentials brand. Despite the name change, they still provide the same type of simplified, specialized coverage customers have expected from the Chieftain line for over two decades.

Does Chieftain cover rideshare services in Ontario?

When driving for a rideshare company like Lyft or Uber, most Travelers Canada personal vehicle policy coverages are excluded. Drivers are encouraged to verify how much insurance the ridesharing company offers. Always speak with your Chieftain insurance broker before you start driving for a rideshare company.

Can I pay my Chieftain insurance online?

Yes, you can pay for your Chieftain auto insurance policy online. To pay with online banking, add “Dominion of Canada General Insurance Company” as a payee and your policy number found on your insurance documents. If you have multiple policies, each one must be added as a separate option in your account.

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