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Established in 1999, Chieftain Insurance is a division of Travelers Canada. It offers a simplified suite of auto and home insurance solutions to Ontario residents.
In 2013, New York-headquartered The Travelers Companies, Inc. acquired Chieftain's parent, The Dominion of Canada General Insurance Company. This brought Chieftain under the umbrella of a global brand with roots dating to 1864 and offered Travelers the chance to improve its Canadian market share and scale. Today the following licensed insurers from Travelers Canada:
Travelers Canada has approximately 1,400 employees across the country.
Recently, Chieftain policies have begun to be marketed under the Travelers Essential brand name.
Chieftain Insurance is a property & casualty (P&C) insurance brand offering a limited line of standard insurance policies, including:
Customers who need additional protection can choose from the full range of insurance products from Chieftain's parent company, Travelers Canada. Chieftain Insurance quotes are available for home, car, condo and tenant insurance through a network of licensed insurance brokers across Ontario.
Chieftain policies differ from others offered by Travelers Canada as they are based on a standard insurance package and are rated monthly. This means good, consistent driving habits can help lower your rate.
According to the Financial Services Regulatory Authority (FSRA) of Ontario, The Dominion of Canada General Insurance Company, which issues Chieftain policies, has a 2020 private passenger automobile direct written premium market share of 3.1878%.
The FSRA also reports the most recent rate changes for The Dominion of Canada General Insurance Company. They are as follows:
Read on to learn more about what Chieftain auto insurance can offer you. Use our online tool to compare Chieftain auto insurance quotes and quotes from 50+ Canadian car insurance providers.
Chieftain Insurance offers Ontario residents simplified insurance products for their home, condo, auto, and tenant needs.
Some benefits of a Chieftain policy include:
Subject to certain limits, private passenger automobile policies from Chieftain auto insurance include the following coverage:
Home policies from Chieftain insurance include the following coverage:
Ask your Chieftain insurance broker for more details on Chieftain auto and home policies.
Discounts
Chieftain Insurance policies are considered discounted insurance packages by Travelers Canada. But further discounts may still apply to eligible customers. Travelers Canada offers discounts for:
Though Travelers Canada offers a smartphone app-based discount program called IntelliDrive, this isn't available for Chieftain policies.
General Inquiries
Need to connect with Travelers Canada about your Chieftain insurance policy? Clients can contact the Travelers Canada customer service team Monday to Friday from 7:30 a.m. to 7:00 p.m. EST.
Local phone: 905-825-6422
Toll free phone: 1-800-268-4543
Email: CustomerServiceCDN@travelers.com
Head Office
165 University Avenue
Toronto, ON M5H 3B9
Local phone: 416-362-7231
Toll free phone: 1-800-268-8447
Oakville office
1275 North Service Road West
Oakville, ON L6M 3M3
Local phone: 905-825-6400
Toll free phone: 1-800-268-5371
Claims
Filing Chieftain insurance claims is simple. To report an auto or home insurance claim to Travelers Canada contact its 24-hour, seven-day-a-week emergency claim assistance line at 1-800-661-5522.
Complaints
If you have Chieftain insurance complaints, you can follow the complaint process set out by Travelers Canada. Begin by contacting your Chieftain insurance broker to try and resolve the problem. If this isn’t effective, Chieftain insurance customers can escalate the issue to management by contacting Travelers Canada directly.
If this additional step doesn’t bring a satisfactory resolution, contact the Travelers Canada Complaints Liaison Officer, also known as the Ombudsman.
Mailing address
Complaints Liaison Officer/Ombudsman
Travelers Canada
165 University Avenue
Toronto, Ontario M5H 3B9
Phone, fax, email
Local phone: 416-947-2510
Toll free phone: 1-844-958-0541
Local fax: 416.366.6229
Toll free fax: 1.800.470.8381
Email: ombudsman@travelers.com
If Travelers’s final ombudsman response isn’t satisfactory, Chieftain clients can escalate concerns to an independent dispute resolution service like the General Insurance OmbudService.
GIO contact
Web address
Mailing address
General Insurance OmbudService
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Phone, fax, email
Phone: 1-877-225-0446
Fax: 416-299-4261
Email: info@giocanada.org
Yes, RATESDOTCA provides Chieftain insurance quotes as well as quotes for more than 50 Canadian insurance companies. Insurance premiums can vary widely among companies, even for the same type of vehicle and similar driving history. That’s why shopping around can help you get the best deal on Canadian car insurance.
Chieftain Insurance has been part of Travelers Canada since 2013. That year The Travelers Companies, Inc. purchased Chieftain’s parent, The Dominion of Canada General Insurance Company. The other companies that make up Travelers Canada are the St. Paul Fire and Marine Insurance Company and Travelers Insurance Company of Canada.
Recently Chieftain auto, condo, home and tenant policies have been marketed under the Travelers Essentials brand. Despite the name change, they still provide the same type of simplified, specialized coverage customers have expected from the Chieftain line for over two decades.
When driving for a rideshare company like Lyft or Uber, most Travelers Canada personal vehicle policy coverages are excluded. Drivers are encouraged to verify how much insurance the ridesharing company offers. Always speak with your Chieftain insurance broker before you start driving for a rideshare company.
Yes, you can pay for your Chieftain auto insurance policy online. To pay with online banking, add “Dominion of Canada General Insurance Company” as a payee and your policy number found on your insurance documents. If you have multiple policies, each one must be added as a separate option in your account.
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