Canadian Credit Card Special Offers

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Frequently asked questions about Special Offers

Here are some questions you may have about your special credit card offer.

I have been approved by the issuer for the credit card. When will RATESDOTCA send my gift card?

RATESDOTCA must wait to receive your approval confirmation from the issuer (bank). Please allow up to 5 business days for us to be notified. After which, your status will be updated to "Approved", and we will issue you the gift card.

It has been over 5 business days since I was approved for the credit card by the issuer, and I still see my status as "Pending". What should I do?

Rare technical issues can arise between the issuer and RATESDOTCA during the confirmation process. If you have been waiting more than 5 business days for you status to change to "Approved", please fill out a "Gift Card Inquiry Form" (accessible on your Account Home). We will submit this form to the issuer as an alternative way to confirm your approval status. Please allow up to 5 weeks for this form to be reviewed and we will notify you of the results via email.

How will I be receiving my gift card from RATESDOTCA?

You can expect an email from our partner Giftbit.com containing your e-gift card (be sure to check your spam folder). Please note that you must click "Claim" upon opening the email to ensure your gift card doesn’t expire. If you do not claim before the date posted in the email, then the gift card will become void. Once you click "Claim", your gift card will never expire.

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