Contact information for Echelon Insurance
Need to contact Echelon Insurance with general inquiries about the company’s offerings? Here’s the information you need to get in touch.
For clients in Ontario, Alberta and Atlantic Canada
2680 Matheson Blvd East, Suite 300
Mississauga, Ontario, L4W 0A5
Local phone: 905-214-7880
Toll free phone: 1-800-324-3566
General fax: 905-214-7893
Claims fax: 905-214-7891 or 905-214-7892
For Quebec clients
Laval
2540 boul. Daniel-Johnson, Suite 908
Laval, Quebec, H7T 2S3
Local phone: 450-688-7718
Toll free phone: 1-888-662-0222
Montreal
1800 Avenue McGill College, Bureau 2104
Montréal, Québec, H3A 3J6
Local phone: 514-284-7675
Toll free phone: 1-866-502-7675
Fax: 514-284-7481
Toll free fax: 1-866-514-7481
For British Columbia clients
Commercial and personal insurance
Local phone: 250-448-0679
Toll free phone: 1-800-775-1899
Toll free fax: 1-800-775-4560
Claims fax: 1-800-996-1286
Surety
2025 Willingdon Avenue, Suite 900
Burnaby, British Columbia, V5C 0J3
Toll free phone: 1-844-535-4690
Claims
If you need to report an Echelon Insurance claim, contact your Echelon insurance broker or agent. If it isn’t possible to reach them, customers can contact Echelon’s 24-hour Emergency Claims Reporting Service.
24-hour claims reporting numbers
- Alberta & Ontario: 1-866-931-0570
- British Columbia: 1-888-547-9229
- Nova Scotia, New Brunswick & Prince Edward Island: 1-866-252-2854
- Quebec: 1-888-662-0222
Additional Ontario, Alberta and Maritimes claims contacts
Echelon Insurance
2680 Matheson Blvd East, Suite 300
Mississauga, Ontario L4W 0A5
Attention: Claims Department
Office phone: 905-214-7880
Fax: 905-214-7891 or 905-214-7892
Email: clerical@echeloninsurance.ca
Additional Quebec claim contacts
Echelon Insurance
2540 boul. Daniel-Johnson, Suite 908
Laval, Quebec H7T 2S3
Attention: Claims Department
Office phone: 450-688-7718
Fax: 450-688-7413
Additional British Columbia claim contacts
Fax: 1-800-996-1286
Email: bcclaims@echeloninsurance.ca
Complaints
Have a complaint about Echelon insurance? The company has outlined a process customers can follow for complaint resolution. First, Echelon insurance policyholders should address concerns with their agent, broker or claim adjuster (or the applicable business unit).
If this doesn’t resolve the complaint in a satisfactory manner, it can be escalated to an appropriate manager or supervisor. In the case of broker-related complaints, customers can ask they be referred to Echelon Underwriting.
If neither of the above steps works, the complaint can be escalated further to the office of Echelon Insurance’s internal ombudsperson.
Internal ombudsperson contacts
Office of the Ombudsperson
Echelon Insurance
2680 Matheson Blvd East
Suite 300 Mississauga, ON L4W 0A5
Local phone: 905-214-6053
Toll free phone: 1-800-324-3566 (ext. 6053)
Fax: 905-214-7883
Email: ombuds@echeloninsurance.ca
If Echelon’s final ombudsman response isn’t satisfactory, Echelon policyholders can escalate concerns to their provincial insurance regulator (ex: Autorité des marchés financiers (AMF) in Quebec) or an independent dispute resolution service like the General Insurance OmbudService.
GIO contact
Web address
www.giocanada.org
Mailing address
General Insurance OmbudService
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Phone, fax, email
Phone: 1-877-225-0446
Fax: 416-299-4261
Email: info@giocanada.org
