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Updated November 15, 2023
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Echelon Insurance, founded in 1998, specializes in non-standard auto insurance and other Canadian specialty property and casualty insurance products. Echelon is most well-known for offering policies for high-risk drivers in several provinces, including those who may have been turned down for coverage elsewhere.
Echelon can help high-risk drivers get their driving histories and insurance back on track, including those whose driving histories contain the following:
In 2019, Echelon was purchased by CAA Club Group to reach new markets and customers and expand its insurance offerings. CAA Club Group consists of the CAA Insurance Company, the CAA Manitoba, and CAA South Central Ontario automotive clubs.
Echelon Insurance is a property and casualty insurer offering the following types of personal and commercial policies:
Personal
Commercial
The above products are available through a network of independent Echelon agents and brokers, though not every insurance line is available in each province. Non-standard insurance for high-risk drivers, for example, is only available in New Brunswick, Nova Scotia, Ontario, Prince Edward Island and Quebec.
As a leading Canadian non-standard auto insurance company, Echelon can assist those looking for competitive auto insurance quotes while lacking a careful driving record. Customers who insure themselves with Echelon can reform their driving records and return to the regular insurance marketplace.
Although Echelon is known for non-standard auto insurance, it offers personal and commercial insurance product options and bonds for small to mid-sized contractors.
According to the Financial Services Regulatory Authority (FSRA) of Ontario, Echelon's 2020 private passenger automobile direct written premium market share in Ontario is 1.4913%.
FSRA also reports the most recent rate increases for Echelon Insurance. Echelon approved three 0% rate changes during 2021, but the following are the most recent changes that raised premiums:
Read on to find out what Echelon auto insurance can offer and learn more about the company. Using our online tool, you can compare Echelon insurance quotes with quotes from 50+ Canadian car insurance providers.
Echelon auto insurance offers products and services that can help meet a range of insurance needs, whether you require Echelon non-standard auto insurance or other specialty insurance policies not provided by all brokers. The company even offers special perks like preferred vendor partnerships. Here are several highlights of what Echelon Insurance offers customers:
Personal line specialty auto insurance: Echelon offers non-standard auto insurance for customers who may get turned down for coverage by other insurers. If you have a poor driving record and insurance history, an Echelon auto insurance policy can help rehabilitate your insurance and driving record. Echelon also offers vehicle insurance policies for motorcycles, motorhomes, travel trailers and snowmobiles.
24/7 insurance claim service: Echelon offers peace of mind when filing claims. Echelon insurance customers can do so at any time of day or night with the company’s 24-hour, seven days a week claims service.
Preferred vendor partnerships: To help clients get back on the road more easily and quickly, Echelon Insurance partners nationally with Carstar auto body repair, Enterprise Rent-A-Car and automotive glass company Uniban Canada.
Collector vehicle insurance: Echelon collector vehicle insurance is available in Alberta and Ontario for modern classics, stock, modified and specialty interest collectible automobiles. This coverage includes occasional pleasure use insurance and up to $7,500 in spare parts coverage.
Specialty property insurance: Echelon offers insurance policies for homes with non-standard heating, insurance for those with more than 2 mortgages, homes with 60 amp electrical service, first-time insurance customers or those with claims activity. Echelon Insurance can also meet unique needs like seasonal homes, vacant dwellings and other hard-to-place policies. Ask your Echelon insurance broker for further details.
Insurance for truckers: Echelon Insurance offers commercial line long-haul trucking insurance through a select broker group in Ontario and Quebec.
Get an Echelon insurance quote today if you think you can benefit from one of the company’s specialty insurance policies.
Need to contact Echelon Insurance with general inquiries about the company’s offerings? Here’s the information you need to get in touch.
2680 Matheson Blvd East, Suite 300
Mississauga, Ontario, L4W 0A5
Local phone: 905-214-7880
Toll free phone: 1-800-324-3566
General fax: 905-214-7893
Claims fax: 905-214-7891 or 905-214-7892
Laval
2540 boul. Daniel-Johnson, Suite 908
Laval, Quebec, H7T 2S3
Local phone: 450-688-7718
Toll free phone: 1-888-662-0222
Montreal
1800 Avenue McGill College, Bureau 2104
Montréal, Québec, H3A 3J6
Local phone: 514-284-7675
Toll free phone: 1-866-502-7675
Fax: 514-284-7481
Toll free fax: 1-866-514-7481
Commercial and personal insurance
Local phone: 250-448-0679
Toll free phone: 1-800-775-1899
Toll free fax: 1-800-775-4560
Claims fax: 1-800-996-1286
Surety
2025 Willingdon Avenue, Suite 900
Burnaby, British Columbia, V5C 0J3
Toll free phone: 1-844-535-4690
If you need to report an Echelon Insurance claim, contact your Echelon insurance broker or agent. If it isn’t possible to reach them, customers can contact Echelon’s 24-hour Emergency Claims Reporting Service.
24-hour claims reporting numbers
Additional Ontario, Alberta and Maritimes claims contacts
Echelon Insurance
2680 Matheson Blvd East, Suite 300
Mississauga, Ontario L4W 0A5
Attention: Claims Department
Office phone: 905-214-7880
Fax: 905-214-7891 or 905-214-7892
email: clerical@echeloninsurance.ca
Additional Quebec claim contacts
Echelon Insurance
2540 boul. Daniel-Johnson, Suite 908
Laval, Quebec H7T 2S3
Attention: Claims Department
Office phone: 450-688-7718
Fax: 450-688-7413
Additional British Columbia claim contacts
Fax: 1-800-996-1286
Email: bcclaims@echeloninsurance.ca
Have a complaint about Echelon insurance? The company has outlined a process customers can follow for complaint resolution. First, Echelon insurance policyholders should address concerns with their agent, broker or claim adjuster (or the applicable business unit).
If this doesn’t resolve the complaint in a satisfactory manner, it can be escalated to an appropriate manager or supervisor. In the case of broker-related complaints, customers can ask they be referred to Echelon Underwriting.
If neither of the above steps works, the complaint can be escalated further to the office of Echelon Insurance’s internal ombudsperson.
Internal ombudsperson contacts
Office of the Ombudsperson
Echelon Insurance
2680 Matheson Blvd East
Suite 300 Mississauga, ON L4W 0A5
Local phone: 905-214-6053
Toll free phone: 1-800-324-3566 (ext. 6053)
Fax: 905-214-7883
Email: ombuds@echeloninsurance.ca
If Echelon’s final ombudsman response isn’t satisfactory, Echelon policyholders can escalate concerns to their provincial insurance regulator (ex: Autorité des marchés financiers (AMF) in Quebec) or an independent dispute resolution service like the General Insurance OmbudService.
GIO contact
Web address
www.giocanada.org
Mailing address
General Insurance OmbudService
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Phone, fax, email
Phone: 1-877-225-0446
Fax: 416-299-4261
Email: info@giocanada.org
Yes, Echelon offers non-standard car insurance for high-risk customers in several provinces. Drivers may be refused automobile insurance coverage from standard carriers for several reasons. These include inexperience, a poor driving record, frequent claims, license suspensions or multiple driving infractions.
While the Facility Association is an insurance plan of last resort for high-risk drivers, a non-standard company like Echelon often offers lower premiums. Echelon non-standard automobile insurance is available in Ontario, Quebec, New Brunswick, Prince Edward Island and Nova Scotia.
Since 2019, Echelon Insurance has been owned by CAA Club Group, which provides more than 2 million members with roadside assistance, member savings and insurance services.
CAA Club Group, headquartered in Thornhill, Ontario, comprises CAA Insurance Group and two other automobile clubs, CAA Manitoba and CAA South Central Ontario. The two clubs officially merged in October 2016.
CAA Insurance Group includes CAA Insurance which offers auto and home policies to CAA members and non-members. The group also includes Orion Travel Insurance Company and Echelon Insurance which offers non-standard auto insurance and other personal and commercial product lines.
To cancel an Echelon car insurance policy, you can inform your Echelon agent or broker, and they will guide you through the process. Based on your policy’s terms and conditions, a refund may be issued, or a cancellation fee may apply.
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