Chieftain Insurance

Chieftain Contact Information

General Inquiries

Need to connect with Travelers Canada about your Chieftain insurance policy? Clients can contact the Travelers Canada customer service team Monday to Friday from 7:30 a.m. to 7:00 p.m. EST.

Local phone: 905-825-6422

Toll free phone: 1-800-268-4543

Email: CustomerServiceCDN@travelers.com

Head Office

165 University Avenue

Toronto, ON M5H 3B9

Local phone: 416-362-7231

Toll free phone: 1-800-268-8447

Oakville office

1275 North Service Road West

Oakville, ON L6M 3M3

Local phone: 905-825-6400

Toll free phone: 1-800-268-5371

Claims

Filing Chieftain insurance claims is simple. To report an auto or home insurance claim to Travelers Canada contact its 24-hour, seven-day-a-week emergency claim assistance line at 1-800-661-5522.

Complaints

If you have Chieftain insurance complaints, you can follow the complaint process set out by Travelers Canada. Begin by contacting your Chieftain insurance broker to try and resolve the problem. If this isn’t effective, Chieftain insurance customers can escalate the issue to management by contacting Travelers Canada directly.

If this additional step doesn’t bring a satisfactory resolution, contact the Travelers Canada Complaints Liaison Officer, also known as the Ombudsman.

Mailing address

Complaints Liaison Officer/Ombudsman

Travelers Canada

165 University Avenue

Toronto, Ontario M5H 3B9

Phone, fax, email

Local phone: 416-947-2510

Toll free phone: 1-844-958-0541

Local fax: 416.366.6229

Toll free fax: 1.800.470.8381

Email: ombudsman@travelers.com

If Travelers’s final ombudsman response isn’t satisfactory, Chieftain clients can escalate concerns to an independent dispute resolution service like the General Insurance OmbudService.

GIO contact

Web address

www.giocanada.org

Mailing address

General Insurance OmbudService

4711 Yonge Street, 10th Floor

Toronto, ON M2N 6K8

Phone, fax, email

Phone: 1-877-225-0446

Fax: 416-299-4261

Email: info@giocanada.org