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Chieftain Insurance is a division of The Dominion of Canada General Insurance Company. Proudly Canadian, Chieftain Insurance offers auto and home insurance solutions for Canadians and supplies its insurance products through independent brokers throughout Canada and online.
Chieftain Insurance was established in 1999 by The Dominion of Canada General Insurance Company. It offers Ontario residents insurance for their home, condo, auto, and tenant needs. The insurance coverage provided is comprehensive enough to accommodate the basic needs people need from their insurance, allowing Chieftain to offer competitive pricing. Along with great pricing and quality coverage, they also offer numerous discounts, and have an excellent claims service.
General Inquiries
Need to connect with Travelers Canada about your Chieftain insurance policy? Clients can contact the Travelers Canada customer service team Monday to Friday from 7:30 a.m. to 7:00 p.m. EST.
Local phone: 905-825-6422
Toll free phone: 1-800-268-4543
Email: CustomerServiceCDN@travelers.com
Head Office
165 University Avenue
Toronto, ON M5H 3B9
Local phone: 416-362-7231
Toll free phone: 1-800-268-8447
Oakville office
1275 North Service Road West
Oakville, ON L6M 3M3
Local phone: 905-825-6400
Toll free phone: 1-800-268-5371
Claims
Filing Chieftain insurance claims is simple. To report an auto or home insurance claim to Travelers Canada contact its 24-hour, seven-day-a-week emergency claim assistance line at 1-800-661-5522.
Complaints
If you have Chieftain insurance complaints, you can follow the complaint process set out by Travelers Canada. Begin by contacting your Chieftain insurance broker to try and resolve the problem. If this isn’t effective, Chieftain insurance customers can escalate the issue to management by contacting Travelers Canada directly.
If this additional step doesn’t bring a satisfactory resolution, contact the Travelers Canada Complaints Liaison Officer, also known as the Ombudsman.
Mailing address
Complaints Liaison Officer/Ombudsman
Travelers Canada
165 University Avenue
Toronto, Ontario M5H 3B9
Phone, fax, email
Local phone: 416-947-2510
Toll free phone: 1-844-958-0541
Local fax: 416.366.6229
Toll free fax: 1.800.470.8381
Email: ombudsman@travelers.com
If Travelers’s final ombudsman response isn’t satisfactory, Chieftain clients can escalate concerns to an independent dispute resolution service like the General Insurance OmbudService.
GIO contact
Web address
Mailing address
General Insurance OmbudService
4711 Yonge Street, 10th Floor
Toronto, ON M2N 6K8
Phone, fax, email
Phone: 1-877-225-0446
Fax: 416-299-4261
Email: info@giocanada.org
*Shoppers in Ontario who obtained a quote on RATESDOTCA and transacted via our contact centre from July to December 2021 saved an average amount of $772. The average savings amount represents the difference between the shoppers’ average lowest quoted premium and the average of the second and third lowest quoted premiums generated by RATESDOTCA.
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