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Frequently asked questions about Special Offers
Here are some questions you may have about your special credit card offer.
RATESDOTCA must wait to receive your approval confirmation from the issuer (bank). Please allow up to 5 business days for us to be notified. After which, your status will be updated to "Approved", and we will issue you the gift card.
Rare technical issues can arise between the issuer and RATESDOTCA during the confirmation process. If you have been waiting more than 5 business days for you status to change to "Approved", please fill out a "Gift Card Inquiry Form" (accessible on your Account Home). We will submit this form to the issuer as an alternative way to confirm your approval status. Please allow up to 5 weeks for this form to be reviewed and we will notify you of the results via email.
You can expect an email from our partner Giftbit.com containing your e-gift card (be sure to check your spam folder). Please note that you must click "Claim" upon opening the email to ensure your gift card doesn’t expire. If you do not claim before the date posted in the email, then the gift card will become void. Once you click "Claim", your gift card will never expire.
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