This article has been updated from a previous version
If you decide to close your bank account, the bank teller will probably ask you why you want to discontinue. They may even offer to correct any grievances or complaints, so that they can keep you as a customer. Some common reasons why most people choose to close their bank account are:
Related: Looking for a new bank account?
Some financial institutions have strict guidelines when it comes to closing an account with them. Often, customers are left with only one choice: to visit their home branch in-person.
We compared Canada’s top five banks to find out how to close a personal bank account and what happens if you leave it inactive for too long.
You may close your accounts:
If you choose to close your account within 90 days of opening it, the bank will charge a $20 fee.
BMO considers accounts that have been inactive for two years to be dormant. The bank will send the account holder a notice after two years, and after five years of inactivity, they will charge the account a dormant account fee of $30. If the fees haven’t been paid off after ten years, BMO will send the unclaimed funds to the Bank of Canada.
If the account has been inactive for at least one year with a $0 balance, the bank will close the account.
If there are insufficient funds in the account to cover the service fees, the bank considers this as an authorization to close the account without need for a final notice.
If the account holder acknowledges the dormant account notice within 60 days, no dormant account fee applies, and the account remains open.
You may close your accounts:
Closing your account within 90 days of opening it may result in a $20 fee.
All CIBC personal deposit accounts are considered dormant after two years without a transaction. The bank will charge a set fee or the account balance, whichever is less, until the 10th year, when the remaining balance is sent to the Bank of Canada.
After 24 months, the bank will send a written notice by mail to your last known address. After 10 years, the remaining funds go to the Bank of Canada.
You may close your accounts:
Closing an account within 15 days of its opening is free. After this window, a $20 fee applies unless the account is closed in person.
RBC will consider the account to be inactive after 12 months without a transaction. The bank will send the account holder a notice at the end of the first two years, then again at five, and nine years of inactivity.
After the 10th year of inactivity, the bank sends the unclaimed funds to the Bank of Canada.
If the account holder acknowledges the dormant account notice within 30 days, the fee is waived.
If the account stays inactive and the balance reaches $0, the bank will close the account without further notice.
You may close your accounts:
Depending on the type of account, it may be considered dormant after six or 12 months.
After two years, Scotiabank will send the account holder a written notice by mail to their last known address. Notices are sent every two years until the 9th year when the bank sends a final notice. After, the unclaimed funds go to the Bank of Canada.
Inactive accounts with a balance of $15 or less are automatically closed after 12 months of inactivity.
To reactivate your Scotiabank account, you must visit your home branch in person and bring a valid ID to prove your identity.
You may close your accounts:
An account is considered dormant after one year without activity.
TD Bank will send the account holder a written notice by mail after two years of inactivity. After year 10, the bank will send the unclaimed funds to the Bank of Canada.
Customers can reactivate their accounts by calling the bank or visiting a branch.
Banks will typically continue to charge account fees until the balance is sent to the Bank of Canada or the account reaches $0. In some cases, accounts can go into a negative status. The customer may then see additional fees, including non-sufficient funds (NSF) charges or overdraft fees — sometimes at a substantial interest rate. If the debt is not paid, it can be sent to collections. However, banks may choose to close the account without further notice.
Unclaimed balances (inactive for 10 years) are sent to the Bank of Canada in December of each year. Balances less than $1,000 are held for 30 years. Accounts with balances of $1,000 or more are kept for 100 years before they are sent to the Receiver General for Canada. People can search the Bank of Canada Unclaimed Balance Registry to find their accounts and submit a claim to retrieve the funds.